Effective Date: August 13, 2026
Support is available by email at frenchonrencher@ckrsolutionsllc.com. Support is limited to platform access, account administration, and technical issues. Customers should include their name, account email, a brief description of the issue, and a screenshot of any error message when safe to do so. Do not email passwords, Social Security numbers, full financial account numbers, health records, full payment-card numbers, or card security codes.
Support can assist with
- Invitation, activation, login, password-reset, or account-access problems.
- Browser, device, display, upload, download, printing, or platform error messages.
- Locating a platform feature, tutorial, status indicator, or general instruction without telling the customer what substantive answer or selection to make.
- Confirming whether an access email, notification, or available document was transmitted.
- Escalating technical defects, downtime, or delivery failures to the Platform provider.
- Billing inquiries, duplicate-charge concerns, or questions about the statement descriptor.
Support cannot assist with
- Choosing a Plan Package, form, beneficiary, fiduciary, distribution, clause, or questionnaire answer.
- Entering, rewriting, changing, or approving customer responses.
- Interpreting a question, Generated Document, law, rule, signing requirement, funding step, property transfer, tax consequence, or personal outcome.
- Reviewing documents for completeness, accuracy, suitability, validity, or enforceability.
- Providing deadline monitoring, representation, or individualized professional advice.
Support requests are handled on a commercially reasonable basis, but response or resolution times are not guaranteed. Third-party outages, security checks, provider maintenance, incorrect customer contact information, unsupported devices, and circumstances outside CKR's reasonable control may delay resolution. Technical support does not extend a court, tax, recording, benefits, or personal deadline.